Privacy Policy
This page explains what we collect when you use Toast, why, and what you can do about it. It covers both hosts (who set up a Toast and have an account) and guests (who just record a video message).
What we collect
From hosts. Your email address, so we can sign you in with a one-time code. Your name, if you give it to us. The details of the event you create: the occasion, the recipient's name, dates, your chosen film style, your cover photo, and anything you write for the invitation or prompts.
From guests. The name and relationship you enter before recording ("I am their...") and the video message you record. If you ask to be told when the film is ready, your email address, used only for that one notification.
If you contact us or send feedback. Whatever you write, an optional email address, an optional screenshot, and basic technical details (your browser, the page you were on, and the app version) so we can troubleshoot.
Why we collect it
To run Toast: sign you in, build and deliver your film, let a host manage their event and guest list, send the one-off "your film is ready" notification to guests who ask for it, and respond to bug reports and feedback. We also use IP addresses briefly to stop abuse, like someone trying to flood a sign-in with codes.
How your video is used
A guest's video is shared with the host of that event. The host can watch it, reorder it, or hide it from the film. Toast edits the videos the host includes into one tribute film. That film is sent to the recipient it was made for, and to anyone the host shares the watch link with. If you record a video for someone's Toast, assume the host, the recipient, and anyone the host shares the link with will be able to watch it.
AI processing
To build the film, clips are transcribed and analyzed by AI models. We use third-party AI providers, including OpenAI and Anthropic, to do this work. They process a clip's audio, video, and transcript as service providers to Toast, only to help make your film.
Where your data is stored
Toast runs on Fly.io, with video and file storage on Tigris. Our servers and storage are in the Sydney region. Product analytics and screen recordings go to PostHog, and error reports to Sentry, both in their EU regions.
How long we keep it
We keep event details, toasts, and films while the host's account is open, until the host deletes them or asks us to remove something sooner. A film that has been given stays with the person it was given to, even if the host later deletes their account. Uploads that never finished are deleted after a day.
Deleting your data
Hosts can delete their account any time from Settings. This removes your account and your events, with the toasts under them. A film you've already given is a gift, so it stays with the person you gave it to, still saying it's from you. If you're a guest and want your video removed, ask the host of the event, or email us at [email protected] and we'll take care of it.
Cookies and analytics
We don't use cookies or trackers beyond what's needed to keep you signed in. We keep our own simple counts of how Toast is used, like how many people opened an invite or finished watching a film, using a random id stored in your browser. That id is not linked to your name or email and is never shared.
We also use PostHog, in the EU, to see how Toast is used: which pages are visited and moments like starting a recording or making a film. It sets no cookies and stores nothing in your browser. Guests and the people films are made for are never identified. If you have an account, we link what you do in Toast to your account id (never your name or email).
If you're signed in, PostHog may also record your screen while you use Toast, so we can see where things are confusing and fix them. Guests' names, messages, photos and videos are hidden in these recordings, and so is anything you type. Recordings are on by default, except in Europe (including the UK), where they're off. To switch them off, email [email protected]. We never record the people films are made for, or anything to do with a celebration of life. Guests who record a toast aren't recorded either, except at events using Event Toast while it's in beta, with the same parts hidden.
If something breaks, the app sends an error report to us and to Sentry, in the EU, with the page you were on (with any private link removed) and your browser type so we can fix it.
Children
Toast accounts are for adults. Children can appear in a toast recorded with a parent or guardian, but we don't knowingly collect information from children under 13 (or 16 in the EU and UK) on their own.
Changes to this policy
We may update this policy as Toast changes. We'll update the date at the top when we do.
Contact us
Questions about this policy or your data? Email us at [email protected].